Jing An Shangri-La, Shanghai
Mitä vieraat sanovat
The service at reception went about and beyond when they realised they assigned our young family a room with smoke smell.
Ding
huhtikuu 2024
I sprained my foot the first night I was in Shanghai. The staff were very helpful and brought ice to my room and even offered to help if I needed to go to the hospital. The next day my family went out and I ordered a walking stick and some compression socks over Dianping but I had some trouble with the app and the hotel sent a concierge to come to my room to help me with the order. The next night, the staff who attended to me the first night called to check on me and even brought me Yunnan Baiyue for me to spray my foot. I am thankful to all the staff for helping me and taking care of me during my entire stay. They really went out of their way to assist me.
C
huhtikuu 2025
The booking dept is friendly and efficient. My bday celebration was on the agenda of the hotel and the whole team did everything they could to make my stay memorable and seamless! The price, the executive room given to me with the breathtaking view, the flexible check-in and check-out time for me as a part of my bday treatment, the check-in and check-out experience with the reception counter at horizon club and on the ground floor, my bday cake and etc. The cleaning service was efficient. The luggages service went extra miles to help load my bags. The concierge was very helpful to help me send a courrier. The Horizon Club offers great teas and snacks. The breakfast downstairs was very good, but the breakfast at the horizon club was top notch.
Jianlan
tammikuu 2025
Superb selection and nice and fresh
Francis
syyskuu 2024
the staff were very friendly and helpful. The staff were always attentive and wanted to go the extra mile to help when we asked any questions. Even the staff that didn't speak English, tried their best to use an App to translate and explain or find a person that could help us.
Hadi
joulukuu 2024
Excellent stay. Very comfortable. Breakfast is very good considering Asia standards. Hotel is connected underground to the subway through the mall, 5min walk, no stairs.
Samuel
huhtikuu 2025
We had access to the lounge and it was really nice. Drinks are always available and there is often food too. The buffet for breakfast is excellent. The gym is excellent too with good pool and spa area. Location is great and overall experience was 5 star.
Philippe
tammikuu 2025
Breakfast was wonderful! Plenty of food to choose from. The staff is very professional and helpful. Gym - insane gym! Probably better than my actual gym in my country. Room - very clean and comfortable, the clean lady always checks if everything is alright or if you need anything. The view from the room was amazing, i was on the 57th floor and it was absolutely heaven. Staff - professional staff all over the hotel. Pool - beautiful pool and spa. Location - very rich and clean area. Close to beautiful places and tasty restaurants.
Asaf
elokuu 2023
The team were simply amazing, Eason at the front reception helped in everyway possible, he guided us with information on courier, weighing our luggage and anything else we required. The team at the breakfast counter were outstanding. Our house keeper Rebecca was simply wonderful. Great team demonstrated great service all through our stay over 7 days. A great place to recommend, simply amazing facility and the staff are so nice, great to see such hospitality still going on strong and customers being valued. Enjoyed our stay thoroughly.
Zaffar
syyskuu 2023
- Location; - Friendly staffs and helpful; - Food lockers outside the hotel are convenient and secure; - Room is very clean with amazing views; bed is super comfy; - happy hours food is delicious;
Li
tammikuu 2025
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